Dealing with Difficult People

Dealing with Difficult PeopleLearn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their and your own emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make

just for Matt

Hot Cocoa Platter

have led to a destabilized world for everyone

The desert planet Arrakis

Regardless of your location

and family--with a built-in soundtrack

People died because he lived

creating a complex

rebeccayarros

and the writer who steals it

The trouble is

and as the French Quarter of New Orleans simmers with secrets